SmallBiz Savvy

  In our online-first world, skill and expertise alone aren’t enough to keep clients coming back. The difference between a one-off gig and a long-term partnership often comes down to one thing: customer service.

  Summer has a way of pulling us out of rhythm. Days get longer, routines loosen up, and before you know it, projects are paused, inboxes pile up, and your usual focus feels like it packed a beach bag and never came back.